/* Return Advisor Live Chat - rebuilt responsive widget */
#chatbot-widget{position:fixed;right:24px;bottom:24px;z-index:9999;font-family:var(--font-family,Arial,sans-serif)}
#chatbot-toggle{width:118px!important;height:44px!important;border:0!important;border-radius:999px!important;background:linear-gradient(135deg,#1729A6,#7C5CFC)!important;color:#fff!important;cursor:pointer!important;box-shadow:0 16px 36px rgba(23,41,166,.34)!important;display:flex!important;align-items:center!important;justify-content:center!important;padding:0 18px!important;font-weight:900!important;font-size:14px!important;letter-spacing:.01em!important;white-space:nowrap!important;opacity:1!important;overflow:hidden!important}
#chatbot-toggle *:not(.live-chat-text){display:none!important}.live-chat-text{display:inline!important;color:#fff!important;line-height:1!important}.live-chat-text::before,.live-chat-text::after,#chatbot-toggle::before,#chatbot-toggle::after{content:none!important;display:none!important}#chatbot-widget.active #chatbot-toggle .live-chat-text{display:inline!important}
#chatbot-toggle:hover{transform:translateY(-2px);box-shadow:0 20px 42px rgba(23,41,166,.42)!important}
#chatbot-container{position:absolute;right:0;bottom:62px;width:min(560px,calc(100vw - 42px));height:min(640px,calc(100vh - 116px));background:#fff;border:1px solid rgba(23,41,166,.18);border-radius:26px;box-shadow:0 28px 90px rgba(12,20,70,.26);display:none;flex-direction:column;overflow:hidden;transform-origin:bottom right}
#chatbot-widget.active #chatbot-container{display:flex;animation:raChatUp .25s ease}@keyframes raChatUp{from{opacity:0;transform:translateY(14px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}
#chatbot-header{background:linear-gradient(135deg,#0B145F,#1729A6 60%,#7C5CFC);color:#fff;padding:18px 20px;display:flex;align-items:center;justify-content:space-between}#chatbot-header .header-left{display:flex;align-items:center;gap:11px;min-width:0}#chatbot-header h3{margin:0;font-size:18px;line-height:1.25;font-weight:900;color:#fff;white-space:normal}.bot-status{width:11px;height:11px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 6px rgba(34,197,94,.17);flex-shrink:0}.header-btn{width:36px;height:36px;border:0;border-radius:50%;background:rgba(255,255,255,.16);color:#fff;cursor:pointer}
#chatbot-messages{flex:1;overflow-y:auto;background:linear-gradient(180deg,#F8F7FF,#fff);padding:20px;display:flex;flex-direction:column;gap:13px}.chatbot-message{display:flex;gap:9px;max-width:100%;animation:fadeIn .2s ease}.chatbot-message.bot{justify-content:flex-start}.chatbot-message.user{justify-content:flex-end}.message-content{max-width:86%;padding:13px 15px;border-radius:18px;font-size:15px;line-height:1.6;word-break:normal;overflow-wrap:anywhere}.chatbot-message.bot .message-content{background:#fff;border:1px solid #E6E8F4;color:#172033;border-top-left-radius:6px}.chatbot-message.user .message-content{background:linear-gradient(135deg,#1729A6,#7C5CFC);color:#fff;border-top-right-radius:6px}.message-time{font-size:11px;opacity:.65;margin-top:4px}.chatbot-quick-actions{display:flex;gap:8px;flex-wrap:wrap}.quick-action-btn{border:1px solid rgba(23,41,166,.18);background:#fff;color:#1729A6;border-radius:999px;padding:8px 12px;font-size:12px;font-weight:800;cursor:pointer}
#chatbot-typing{display:none;padding:0 20px 10px}.typing-dots{display:flex;gap:4px}.typing-dot{width:7px;height:7px;border-radius:50%;background:#7C5CFC;animation:pulse 1s infinite}.typing-dot:nth-child(2){animation-delay:.12s}.typing-dot:nth-child(3){animation-delay:.24s}@keyframes pulse{50%{opacity:.35}}
#chatbot-input-area{border-top:1px solid #E6E8F4;background:#fff;padding:15px}#chatbot-input-wrapper{display:flex;gap:10px;align-items:center}#chatbot-input{flex:1;min-width:0;border:1px solid #E6E8F4;border-radius:999px;padding:14px 16px;font-size:15px;outline:none}#chatbot-send{width:48px;height:48px;border:0;border-radius:50%;background:linear-gradient(135deg,#1729A6,#7C5CFC);color:#fff;cursor:pointer;flex-shrink:0}
#ticket-form{display:none;gap:10px}.ticket-form-group{margin-bottom:10px}.ticket-form-group label{font-size:12px;font-weight:800;color:#172033;margin-bottom:5px;display:block}.ticket-form-group input,.ticket-form-group textarea{width:100%;border:1px solid #E6E8F4;border-radius:12px;padding:10px}.ticket-buttons{display:flex;gap:10px}.ticket-btn{flex:1;border:0;border-radius:12px;padding:11px;font-weight:800;cursor:pointer}.ticket-btn-primary{background:#1729A6;color:#fff}.ticket-btn-secondary{background:#EEF2FF;color:#1729A6}
@media(max-width:1024px){#chatbot-container{width:min(520px,calc(100vw - 36px));height:min(610px,calc(100vh - 106px))}}
@media(max-width:600px){#chatbot-widget{right:14px;bottom:16px}#chatbot-toggle{width:112px!important;height:42px!important;font-size:13px!important;padding:0 14px!important;background:linear-gradient(135deg,#1729A6,#7C5CFC)!important;color:#fff!important;opacity:1!important;box-shadow:0 14px 34px rgba(23,41,166,.42)!important}#chatbot-container{right:-2px;bottom:56px;width:calc(100vw - 28px);height:min(570px,calc(100vh - 92px));border-radius:22px}.message-content{max-width:89%;font-size:14px}}

/* v15: clearer message cards + service order buttons inside AI replies */
#chatbot-messages {
    gap: 16px !important;
    padding: 22px !important;
}
.chatbot-message {
    display: flex !important;
    flex-direction: column !important;
    gap: 6px !important;
    width: 100% !important;
    max-width: 100% !important;
}
.chatbot-message.bot {
    align-items: flex-start !important;
}
.chatbot-message.user {
    align-items: flex-end !important;
}
.chatbot-message .message-bubble,
.chatbot-message .message-content {
    max-width: 88% !important;
    padding: 14px 16px !important;
    border-radius: 18px !important;
    font-size: 15px !important;
    line-height: 1.65 !important;
    word-break: normal !important;
    overflow-wrap: anywhere !important;
    position: relative !important;
}
.chatbot-message.bot .message-bubble,
.chatbot-message.bot .message-content {
    background: linear-gradient(180deg, #ffffff 0%, #FAFAFF 100%) !important;
    border: 1px solid #DDE3FF !important;
    color: #172033 !important;
    border-top-left-radius: 7px !important;
    box-shadow: 0 10px 24px rgba(17, 24, 39, 0.06) !important;
}
.chatbot-message.user .message-bubble,
.chatbot-message.user .message-content {
    background: linear-gradient(135deg, #1729A6 0%, #6D5CF6 100%) !important;
    border: 1px solid rgba(255,255,255,0.22) !important;
    color: #fff !important;
    border-top-right-radius: 7px !important;
    box-shadow: 0 12px 26px rgba(23, 41, 166, 0.22) !important;
}
.chatbot-message .message-time {
    max-width: 88% !important;
    margin-top: 0 !important;
    font-size: 11px !important;
    color: #8A93AA !important;
    opacity: 1 !important;
}
.chatbot-message.user .message-time {
    color: rgba(255,255,255,.72) !important;
}
.chat-action-btn {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 9px !important;
    margin: 10px 6px 2px 0 !important;
    padding: 11px 15px !important;
    border-radius: 999px !important;
    background: linear-gradient(135deg, #1729A6 0%, #7C5CFC 100%) !important;
    color: #ffffff !important;
    text-decoration: none !important;
    border: 1px solid rgba(23,41,166,.22) !important;
    font-size: 13px !important;
    font-weight: 900 !important;
    line-height: 1 !important;
    box-shadow: 0 12px 24px rgba(23, 41, 166, 0.22) !important;
    white-space: nowrap !important;
}
.chat-action-btn:hover {
    transform: translateY(-1px) !important;
    box-shadow: 0 16px 30px rgba(23, 41, 166, 0.30) !important;
    color: #ffffff !important;
}
.chat-action-btn i {
    font-size: 12px !important;
    color: inherit !important;
}
.chatbot-message.user .chat-action-btn {
    background: rgba(255,255,255,.16) !important;
    border-color: rgba(255,255,255,.28) !important;
    box-shadow: none !important;
}
@media (max-width: 600px) {
    #chatbot-messages { padding: 16px !important; gap: 13px !important; }
    .chatbot-message .message-bubble,
    .chatbot-message .message-content { max-width: 92% !important; font-size: 14px !important; padding: 13px 14px !important; }
    .chat-action-btn { width: 100% !important; margin-right: 0 !important; white-space: normal !important; }
}


/* v16 final livechat sizing + duplicate text hard-fix */
#chatbot-widget {
    position: fixed !important;
    right: 24px !important;
    bottom: 24px !important;
    z-index: 999999 !important;
    width: auto !important;
    max-width: none !important;
}
#chatbot-toggle,
#chatbot-toggle.chatbot-toggle-3d {
    width: 108px !important;
    min-width: 108px !important;
    max-width: 108px !important;
    height: 42px !important;
    min-height: 42px !important;
    max-height: 42px !important;
    padding: 0 13px !important;
    border: 0 !important;
    border-radius: 999px !important;
    background: linear-gradient(135deg, #1729A6 0%, #7C5CFC 100%) !important;
    color: #ffffff !important;
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    font-size: 13px !important;
    font-weight: 900 !important;
    line-height: 1 !important;
    white-space: nowrap !important;
    overflow: hidden !important;
    text-indent: 0 !important;
    box-shadow: 0 14px 34px rgba(23, 41, 166, .35) !important;
}
#chatbot-toggle::before,
#chatbot-toggle::after,
#chatbot-toggle.chatbot-toggle-3d::before,
#chatbot-toggle.chatbot-toggle-3d::after {
    content: none !important;
    display: none !important;
}
#chatbot-toggle > * {
    display: none !important;
}
#chatbot-toggle .live-chat-text {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    color: #ffffff !important;
    opacity: 1 !important;
    visibility: visible !important;
    font-size: 13px !important;
    font-weight: 900 !important;
    line-height: 1 !important;
    white-space: nowrap !important;
}
#chatbot-container {
    width: 620px !important;
    min-width: 560px !important;
    max-width: calc(100vw - 48px) !important;
    height: min(680px, calc(100vh - 120px)) !important;
    right: 0 !important;
    bottom: 62px !important;
    border-radius: 26px !important;
}
#chatbot-messages .chatbot-message .message-content,
#chatbot-messages .chatbot-message .message-bubble {
    border: 1px solid #DDE3FF !important;
    box-shadow: 0 10px 24px rgba(17, 24, 39, .06) !important;
}
@media (max-width: 1024px) {
    #chatbot-widget {
        right: 18px !important;
        bottom: 18px !important;
    }
    #chatbot-container {
        width: 560px !important;
        min-width: 0 !important;
        max-width: calc(100vw - 36px) !important;
        height: min(640px, calc(100vh - 104px)) !important;
        bottom: 58px !important;
    }
}
@media (max-width: 600px) {
    #chatbot-widget {
        right: 12px !important;
        bottom: 14px !important;
    }
    #chatbot-toggle,
    #chatbot-toggle.chatbot-toggle-3d {
        width: 104px !important;
        min-width: 104px !important;
        max-width: 104px !important;
        height: 40px !important;
        min-height: 40px !important;
        max-height: 40px !important;
        font-size: 12.5px !important;
        padding: 0 12px !important;
        background: linear-gradient(135deg, #1729A6 0%, #7C5CFC 100%) !important;
        color: #fff !important;
    }
    #chatbot-toggle .live-chat-text {
        font-size: 12.5px !important;
    }
    #chatbot-container {
        width: calc(100vw - 24px) !important;
        min-width: 0 !important;
        max-width: calc(100vw - 24px) !important;
        right: 0 !important;
        bottom: 54px !important;
        height: min(620px, calc(100vh - 88px)) !important;
        border-radius: 22px !important;
    }
}